25 Mar 2020

Dear Clients of Kyrgyz Concept

Dear Clients of Kyrgyz Concept

Dear Clients of Kyrgyz Concept,

In this appeal we want to answer the questions that you may have had for the Company in the light of recent events in the world and in Kyrgyzstan.

Starting tomorrow, March 25, 2020, a state of emergency will be introduced in Bishkek. Our office on Isanova street that we were keeping for air tickets sale & return will be closed. which will oblige us to close our existing office on Isanova Street on the sale and return of air tickets. Despite the risks, we tried not to close this office until the last in order to be as useful as possible for you.

Unfortunately, from the moment the office is closed, we will not be able to cash back air tickets. And we will help each passenger to find out about the conditions for returning his ticket according to the rules of the airlines. If conditions allow, we will be glad to even refund payment for airline tickets in non-cash form. You only need to contact us through the following communication channels:

tel. +996 (312, 701, 777, 557) 900 883

email retail@concept.kg (08.00 до 20.00), contact@concept.kg 

website of the Company www.concept.kg

what’s app +996 554 900 883.

At the same time, we ask you to pay attention to the fact that now there are a lot of appeals to the company and the conditions for returning each ticket are special. Therefore, we may need a little more time to process your application than usual.

We are available 24/7 at the numbers listed above, and we will be happy to help you with all the services of the company. For 30 years, our main task was that not a single request, not a single appeal to the Company should remain unanswered. And we will continue to adhere to this policy even in conditions of complete isolation. We guarantee that all your requests will be processed in order of priority.

Thank you for your loyalty to our company and wish you good health!

Kyrgyz Concept Team

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